Public assessment of the quality of work of the Kyiv Appeal Administrative Court – research results

On April 28, 2016, a presentation of an analytical report prepared based on the results of monitoring the accessibility and quality of the functioning of the judiciary, which was conducted in November-December 2015 at the Kyiv Appeal Administrative Court, took place.

The roundtable was attended by the leadership and judges of the Kyiv Appeal Administrative Court, representatives of the court administration, the legal and human rights community, the USAID Fair Justice Project, and the media.

The survey was conducted by the Chernihiv Public Committee for the Protection of Human Rights within the framework of the project “Public Survey of Citizen Satisfaction with the Quality of the Courts of Chernihiv Oblast and the Kyiv Appeal Administrative Court Using the Methodology of Citizen Reporting Cards (CRC)”, which was implemented with the support of the United States Agency for International Development (USAID) within the framework of the project “Fair Justice”. In total, 150 visitors to the Kyiv Appeal Administrative Court were surveyed using the methodology of citizen reporting cards.

“The Kyiv Appeal Administrative Court for the first time participated in the citizen survey program, which aims to study the real picture of the public’s attitude towards the courts,” said during the presentation

Natalia Piddubna, Program Manager of the Chernihiv Public Committee for the Protection of Human Rights

. – During November-December 2015, court visitors had the opportunity to evaluate its activities according to the following parameters: accessibility of the court, convenience and comfort of being in court, accessibility, completeness and clarity of court information, quality of work of court staff, compliance with court deadlines, quality of work of judges, quality of writing and substantiation of court decisions, and also to provide their recommendations for improving the specified parameters.

According to

Natalia Piddubna

, in general, on a 5-point scale, visitors rated the work of the court quite highly. In particular, about 70% of respondents assessed the quality of work of this court, giving it a score of 4 and 5 points. More than 90% of respondents defined their impression of the visit to the court as meeting their expectations or better than they expected.

More than half of the visitors noted that the quality of the court’s work, compared to a visit to it one or two years ago, remained unchanged, and a tenth of the respondents believe that the quality of the court’s work has improved significantly, a little more than 20% of court visitors noted a slight improvement in the quality of work.

According to the organizers of the study, the need to conduct such a survey arose because Ukrainians often form their point of view regarding judges and courts in absentia, which is why the results of the survey of real court visitors are important. However, in any case, this is an assessment of the administration of the court and its work, that is, respondents in the questionnaires did not give their assessments directly regarding the decisions of judges.

As noted

Iryna Saprykina, Deputy Head of the Kyiv Administrative Court of Appeal

, since this court is conducting such a survey for the first time, court representatives are really interested in an independent assessment of the real attitude of citizens to the activities of the court.

“Our court is ready for critical remarks and has a desire to change if it can raise the level of trust in the judiciary, – assured

Iryna Saprykina

. – Even before this event, we had already implemented a certain list of recommendations from citizens, in particular, we installed ramps and arranged a parking space for people with special needs, improved lighting, and also began studying sign language so that each of our visitors felt comfortable and was confident in the quality of the services provided.”

The full version of the report on the results of the study can be found here.

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The monitoring was conducted by the public organization “Chernihiv Public Committee for the Protection of Human Rights” within the framework of the project “Public survey of the level of satisfaction of citizens with the quality of functioning of the courts of Chernihiv region and the Kyiv Administrative Court of Appeal using the methodology of citizen reporting cards (CGZ)”, which was implemented with the support of the United States Agency for International Development (USAID) within the framework of the project “Fair Justice”.

For reference: The United States Agency for International Development (USAID) project “Fair Justice” has been operating in Ukraine since October 2011. The goal of the Project is to promote the establishment of the rule of law in Ukraine by supporting judicial reform, increasing the level of transparency and accountability of the judicial system, improving citizens’ awareness of the activities of the judicial system, and increasing public trust in the judiciary.

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